Data protection policy (Privacy Policy)

As a result of the operation of this website and in connection with any services provided we may obtain certain information about you. This Privacy Policy sets out the principles governing our processing policy and use of that information.

By your access to and use of this website you agree to our processing, storing and using that information in accordance with the principles set out in this Privacy Policy.

We limit the collection and use of your information. We only collect such information as is required to deliver the high standards of service, to inform you about the products and services we offer, and to administer our business. Occasionally, we undertake customer and resident research to help us understand how we can improve our services.

We will take all reasonable steps to safeguard the security and confidentiality of any information you provide to us. We cannot however guarantee the security of any information you disclose online. You accept the inherent security implications of providing information over the internet and will not hold us responsible for any breach of security or disclosure of information unless we have been proved to be negligent.

We will not reveal any of your information to any external organisation unless we have previously informed you that this will happen through disclosures or agreement, and we have your authority to do so. We can also disclose your information to authorised parties if we are required to by law. You agree that we may disclose any information requested or required relating to you, or if relevant, any of your clients to any regulatory authority to which we are subject or to any person in power to require such information by or under any legal enactment or where a third party has provided to our reasonable satisfaction written confirmation that it genuinely and reasonably believes your use of the site has been defamatory or otherwise unlawful and further that the disclosure of your data is necessary a) for the purpose of, or in connection with, any legal proceedings (including prospective legal proceedings), or b) for the purpose of obtaining legal advice, or is otherwise necessary for the purposes of establishing, exercising or defending legal rights.

We will always maintain control over the confidentiality of your information. If you have consented, by registering on the website, we may periodically send you information relating to Centro Da Banana Da Madeira and other carefully selected third parties. If at any point you want to change your preferences or need to review and update your personal details you should write to us. You can de-register from the site by e-mailing support@goxplora.com.

You have a right of access under the Data Protection Act to information we hold about you on our records. The Act allows us to charge a fee for this service.

We will hold information collected by us, or a third party on computer and in other forms. This information may be used for the purposes disclosed in this Privacy policy and may also be passed to other third parties to:

Centro Da Banana Da Madeira reserves the right to monitor and intercept communications for lawful business purposes.

Systems personnel who operate and support electronic communications facilities need, from time to time, to monitor transmissions or observe transactional information to ensure proper functioning of the company’s facilities and services. On these and other occasions, such personnel might inadvertently become aware of the contents of electronic communications. Except as provided for under Lawful Business Practice Regulations, personnel are not permitted to intentionally examine the contents of transactional information or disclose or otherwise use what they have seen, heard or read. If, however, violations of law or Company policy are discovered, personnel are required to report these to the appropriate officer.

To assist your navigation of this web site and our prevention of fraud we may send ‘cookies’ from this web site to your computer. We do not obtain personal data from your computer or gather personal information about you unless you personally give information to our server.

 ‘Use of The Centro Da Banana Da Madeira App’.

Use of The Centro Da Banana Da Madeira App requires the following information to be collected in order for the App to function correctly and provide the best possible experience for the user:

Unique user ID No personal data is collected in relation to this.

User location Permission and Background Location Permission – If you opt in to sharing your location with us, we automatically receive data about your precise location (e.g., latitude-longitude coordinates) whenever you use the Consumer Services (e.g. open our mobile apps, visit our website, etc.).  If you opt in to have background location on in our Apps, we will collect data about your location when you are not using the Apps and when the Apps are closed (as permitted by your device settings). This will be collected when the App is in standby mode as well as in use, in order for the App to identify the user’s current location, and to trigger a notification when the user is within range of a Point of Interest (POI).

Camera – this is required for AR experiences, QR code scanning and selfie features within the App to be enabled.

The above terms need to be accepted by the user to enable notifications, AR and selfie features to function, and to enable cache details (such as ‘Remember Me’, Points of Interest visited) to be retained. Without the above features, the App will not function correctly and the user experience will be compromised.